Free changes & returns

Product returns,  cancel order

I. You have the right to return the products you purchased within 14 days from the date you placed the order. In this case, you only bear the costs of sending the package in any way you wish, either by post or by Courier. Returns are only accepted if the products you wish to return are in the same condition in which you received them, i.e. without their packaging being unsealed or tampered with, together with the legal documents (shipping note or sales invoice or retail sales receipt) and the packaging that accompanied the product, as well as the accompanying gifts (cleaning spray and cloth ). In the event of a product return, your refund will be completed within thirty days of the date we receive the products.

ΙΙ. In case of cancellation of an order for the purchase of a product that has taken place after completing the corresponding shipping order to the transport company, you will be charged with the shipping amount of the package referred to in paragraph I. The cancellation of the order must be notified via email. 

III. In the case of product returns, order cancellations or your refusal to receive the product from the courier company, you are obliged for tax reasons to notify us through a responsible declaration of Law 1599/1986 of the reasons for your return, cancellation or refusal.

IV. You have the right to cancel an order within 6 hours of your order being approved, order cancellation must be made in writing via email.

V.  Sale (>50%) and special order contact lens products cannot be exchanged or refunded. In cases of change, our store offers you products of equal monetary value to those you wish to change.

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