Terms & Conditions

TERMS OF USE

By visiting the website or using material from this website, you accept the following terms. Please note that you may not use the Website if you do not accept the following terms.

1. Intellectual Property

The content of this Website is the intellectual property of antonakaki-optics.gr with the reservation of any right not expressly granted here. All intellectual property rights of this Website that it contains belong to antonakaki-optics.gr or to third parties that are legally concerned. By accessing this Website you agree to accept the above copyright laws.

2. Personal Data - Security of Transactions

INTRODUCTION

This Personal Data Protection Policy (hereinafter the "Policy") concerns the company "Aikaterini&Kon/nos Antonakaki O.O." (hereinafter "the company") and the personal data that the company holds for natural persons. Information about companies and other entities is not included in the scope of this Policy. For the Company, the protection of personal data is of paramount importance. For this reason we would like to inform you how we protect the confidentiality of your information when you provide us with your personal information.

Of course, data protection regulations are followed, but in addition, by giving you this information, we are committed to using your information in a responsible manner, ensuring that its confidentiality is protected at all times. We want you to feel safe when you visit our website.

COLLECTION, PROCESSING AND USE OF DATA

Aikaterini & Kon/nos Antonakaki O.E. (hereinafter the Company) for the purposes of better informing its customers and promoting its sales uses a CRM (Customer Relationship Management) customer management system. With this particular system:

1. Conducts campaigns to promote the company's products and services to existing customers, as well as to prospective customers who have declared that they accept the relevant information.

2. Manages and tracks all sales opportunities.

3. Manages all incoming support requests from existing and potential customers, regardless of the way of entering the company (e-mail, website contact form or alternatively phone call, fax, etc.).

4. Produces reports and statistical data that are used in making business decisions.

Data can be accessed using desktop or handheld computers, either through the internal network or through a secure Internet connection or by sending locked files with hidden passwords.

The Company maintains in the CRM the details of the customers which they agree to report with an emphasis on what is related to the possibility of a successful sale. It does not request or add sensitive personal data from its own or third-party sources, such as religious beliefs, political opinions, racial or ethnic origin, etc.

CONTACT DETAILS OF THE PROCESSOR AND DATA PROTECTION OFFICER

Aikaterini & Kon/nos Antonakaki O.E. is the controller of the personal data concerning you, as well as the companies cooperating with it may also process your personal data, as mentioned in this Policy, and which it processes in the context of the provision of products and services

WHAT TYPES OF PERSONAL DATA DO WE COLLECT ABOUT YOU

The following categories of data about you may be collected and further processed through the various services and means of communication described in this Policy:

(a) Contact Data: e.g. name, address, phone numbers, email address, no. fax.

(b) Personal Information: e.g. date of birth, marital status, family members, occupation, hobbies, preferred payment method, preferred communication channel, company name.

(d) Website & Communication Use: how you use our website and whether you open or forward our communications, including information collected through cookies (our company's Cookies Policy available here sets out the relevant details).

(e) Historical Customer Information: e.g. customer satisfaction ratings, quotes received, product purchase data including model, configuration, purchase date, price, model, order date, delivery date, warranty information, purchase data for parts, accessories and lifestyle products, data collected during the visitsin Aikaterini&Kon/nos Antonakaki O.E. (e.g. requests, advisory information, relevant sales advisor, repair history), campaign history / campaign results, optional customer data for third-party products, participation in events (location, company), complaint history, repair history.

(f) Device and Service Usage: how you use your device (mobile or vehicle) and the service provided on the device.

(g) Product Configuration Data: information about the features and current settings of your glasses (as identified by the code provided by the manufacturer).

(h) Technical Product Information: information regarding color, size, lens darkness, lens type and construction materials.

HOW YOUR DATA IS COLLECTED

We collect information about you in the following circumstances, among others:

When you contact us directly, via our call center or website, to request information about the products or services we offer.

If you purchase a product or service directly from us.

If you respond to our direct marketing actions, e.g. by filling in a response card or entering your data online on our website.

If your personal data is transmitted to us by Merchants or other third parties.

If business partners lawfully transfer your personal data to us.

Occasionally, from third parties who may lawfully transmit information about you to us or whose records we may lawfully have access to.

If you provide personal data on behalf of a third party, you should ensure that such third party has previously been made aware of this Policy.

CHILDREN

We do not knowingly collect any personal information from children under the age of eighteen (18) without parental consent, unless permitted by law. If you are under 18 please do not provide us with information about you unless you have the consent of your parent.

WHAT ARE THE PURPOSES OF PROCESSING & THE LEGAL BASIS OF THE PROCESSING OF YOUR DATA

The use of personal data under European Union data protection law must be based on one of the "legal bases" and we must specify the legal bases of processing in relation to each use of data under this Policy. An explanation of the legal bases of processing is available here.

Product Sales & Service: for the processing of the sale to you, configuration and maintenance of your glasses [Article 6(1)(b) and 6(1)(f) GDPR] the company will receive contact data, configuration of product data , technical and sales and service information, as well as customer history information, when you purchase a product or when maintenance or repair work is performed as part of the sale or service, including warranty claims and inspections, and will use this information to provide you the services you request and will inform you about matters related to your product. Aikaterini & Kon/nos Antonakaki O.E. may access such information to resolve technical or other issues related to the provision of such services. The provision of personal data in the context of Sales & Service products is a contractual obligation and failure to provide them will affect the proper execution of the contract or make it impossible.

Customer Support and Marketing: to answer questions and to be informed about our news and offers [Article 6(1)(a) and 6(1)(f) GDPR] Aikaterini&Kon/nos Antonakaki O.O. collects Contact Data, Personal Information, Interests, Website Usage and Contact Data, and Historical Customer Information, as well as Device and Service Usage Data, and may use Sales and Service Information, Product Configuration Data, and Product Technical Information that it receives from you through of the website www.antonakaki-optics.gr, and information about when you have scheduled an eye test or are entitled to glasses from your insurance company, in order to determine which news and offers may be of most interest to you and to contact you about those offers, according to your preferences. If you consent, we will create your personalized profile through statistical processes in order to offer you personalized offers.

Marketing consent can be revoked at any time, with effect for the future.

Quality Assurance, Research and Development - to improve our products and services [Article 6(1)(f) GDPR] AikaterIni&Kon/nos Antonakaki O.E. may use any of the information it receives through the provision of services to Aikaterini&Kon/nos Antonakaki O.E., in a non-personalized (anonymous) form for the purposes of ensuring the quality of products and services and development. Prior to any such use, your information will be de-personalized (made anonymous) so that it cannot be linked directly to you.

Complying with binding requests for your data - to comply with our legal obligations to police, regulatory and judicial authorities and agencies [Article 6(1)(c) GDPR] with those laws. Such compliance includes providing your information to police authorities, regulatory authorities and courts, as well as third parties in connection with legal proceedings or investigations anywhere in the world where we are required to do so. Where permitted, we will forward any such request to you or notify you before responding, unless doing so would jeopardize the prevention or detection of criminal activity.

Providing personal data in order to comply with binding requests for your information is a legal obligation that depends on the specific request.

WHO ARE THE RECIPIENTS OF YOUR DATA

The personal data we collect, e.g. for the order of eye lenses, they may be transferred to third parties, provided that the legality of the transfer is justified. Furthermore, as long as the legality of the transfer is justified, your personal data may be shared with the following categories of recipients:

The respective cooperating courier company, subsidiaries and partners who provide us with Products or services.

Service providers who provide services on our behalf, such as IT and mail system providers.

Other partners, such as marketing services or to other parties (eg, sktoutz, bestprice, etc.) if you have agreed to this.

Our company, in order to be able to constantly improve the quality of the services it provides to the consumer, uses the Skroutz Analytics service. Through this service, anonymous usage statistics are shared on Skroutz.gr, while the data received by our company through this service is covered by the privacy policy as well as the cookies policy of Skroutz.gr.

We may also share your information with third parties, including law enforcement agencies and courts, for legal or regulatory purposes or for fraud prevention, as well as with future buyers if we sell our business.

(a) Any person who may process your personal data under our instructions and on our behalf.

(b) Merchants and other associates.

(c) Companies that provide Aikaterini&Kon/nos Antonakaki O.E. services, such as IT maintenance, IT hosting, Customer Interaction Center service providers.

(d) Any supervisory authority, as may be required by the applicable supervisory framework.

(e) Any public or judicial authority, if required by law or court order.

Aikaterini&Kon/nos Antonakaki O.E., use a multitude of benefits, services for their assistance in providing the services and uses mentioned.

Aikaterini & Kon/nos Antonakaki O.E. in connection with the majority of such uses described above, stores the majority of your information detailed above on its own behalf.

Although the transmission of data over the Internet or a website cannot be guaranteed to be protected from cyber attacks, both we and our subcontractors and partners work hard to maintain physical, electronic and procedural security measures to protect your data in accordance with applicable data protection requirements.

All information about you is stored on our or our subcontractors' or partners' secure servers (or in secure hard copies) and access to and use of it is subject to our security policies and standards (or equivalent standards of our subcontractors or of our partners).

TRANSFER OF YOUR PERSONAL DATA TO THIRD COUNTRIES

Your personal data is preferably processed within the European Union. If data concerning you is processed in countries outside the European Union, we will ensure that your personal data is processed under appropriate security guarantees.

Some countries outside the European Union, such as Canada and Switzerland, have already been officially recognized by the European Union as countries that provideadequate and equivalent level of data protection. Therefore, the transfer of data to these countries does not require any special permission or agreement.

In countries where no such decision has been made, such as India or Japan, we will either ask for your consent to the transfer or transfer the data based on contractual clauses approved by the European Commission that impose corresponding data protection obligations directly on the recipient, unless we are permitted by applicable data protection laws to make such transfers without complying with these formalities.

HOW LONG DO WE STORE YOUR DATA

We store your personal data for as long as is required by the respective processing purpose and any other permitted related purpose (for example, where it relates to the defense of a claim brought against us). Therefore, where data is used for two purposes, we will keep it until the purpose with the longer period expires, but we will stop using it for the purpose with the shorter period once that period has expired. Information that is no longer necessary is either irreversibly anonymized (and anonymized information may be retained) or securely destroyed.

In particular, the data concerning you are kept throughout the duration of your transactional relationship with Aikaterini&Kon/nos Antonakaki O.E., after its termination, for as long as the current legislation provides that it is possible to raise claims from contracting parties or, in the event of a claim, until the irrevocable resolution of any dispute. Especially for the data concerning you that we process based on your consent (e.g. for marketing purposes), this is kept from the receipt of the relevant consent until you withdraw it.

We limit access to your data to the persons who need to use it for the specific purpose.

HOW WE ENSURE THE SECURITY OF YOUR DATA

We secure your data according to the latest technology. For example, the following security measures are used to protect your personal data against misuse or any other form of unauthorized processing:

Access to personal data is limited only to a certain number of authorized persons and for the specific purposes.

Collected data is transmitted only in encrypted form.

In addition, sensitive data is only stored in encrypted form.

The IT systems used to process the data are technically isolated from other systems in order to prevent unauthorized access, for example through illegal access (hacking).

In addition, access to said IT systems is monitored on a permanent basis in order to detect and prevent illegal use at an early stage.

In the event that we give you (or you have chosen) a password to access certain parts of our website or any other online portal, applications or services we offer, you are responsible for keeping that password confidential and complying with all procedures security, about which we have informed you. We ask that you do not share the password with anyone.

YOUR RIGHTS AS A DATA SUBJECT AND HOW YOU CAN EXERCISE THEM

You have the right to request access to your personal data, rectification/deletion of your personal data, restriction of processing, right to object to processing and/or exercise your right to data portability.

If data processing is based on your consent, you can withdraw your consent at any time, with effect for the future.

Aikaterini & Kon/nos Antonakaki O.E. will consider your request and respond to you within one month of receipt of the request or, taking into account the complexity of the request and the number of requests, within a period of two months. In the event that you are not satisfied with the use of your data by us or with our response to the exercise of your above rights, you have the right to file a complaint with the supervisory authority. You can exercise your above rights by contacting Aikaterini&Kon/nos Antonakaki O.O. at the contact details listed below:

Tel. +30 2810 282361 & +30 2811 103935

The opening hours of the Customer Contact Center of Aikaterini&Kon/nos Antonakaki O.O. are: Monday-Wednesday-Saturday, 9:00-15:00 and Tuesday-Thursday-Friday 9:00-14:30&17:00-21:00.

General information: If you visit the website of however, general information is collected automatically. This information includes, for example, elements such as the type of browser, the operating system or the domain of the internet service provider you use. Only information is collected, which does not allow any conclusion to be drawn regarding your identity. Besides, these data are also generated when visiting any other website on the internet and it is a function that does not specifically concern the company's website. This type of information is collected exclusively in an anonymous manner and is used exclusively for statistical purposes. The better we understand what you want, the faster you will find the desired information on our websites.

Links to other third-party websites: The website may contain links to third-party websites. We are not responsible for the security or privacy of information collected from these sites. We encourage you to review the privacy policy statements applicable to third-party websites to understand how they collect your information.

Security: The Company applies technical and organizational security measures to protect your personal data from any intentional or unintentional falsification, loss, destruction or access by unauthorized persons. Our security measures are improved and adapted on a regular basis according to the latest technologies.

Policy Changes: We reserve the right to change this policy. In this case, we will publish a revised privacy policy on our website.

THE USE OF COOKIES

Cookies are text files containing information that make it possible to identify repeat visitors solely from the duration of their visit to our websites. Cookies are stored on the hard drive of your computer and do not cause any damage to it. Our website's cookies do not contain any personal information about you. Cookies avoid entering data multiple times, facilitate the transfer of specific contents and help us determine the points of online services with the highest traffic. Thus, we can, among other things, adapt our website to your requirements. If you wish, you can disable the use of cookies at any time by changing your browser preferences. Please use the help function of your internet browser to see how you can make these changes

LEGAL BASIS OF PERSONAL DATA PROCESSING.

The use of information about you as described above is permitted under European Union data protection legislation under the following legal conditions:

You have consented to the use (you will be provided with a consent form in relation to any such use and may withdraw your consent).

When it is necessary for the conclusion or execution of the contract between us.

When their use is necessary to comply with our legal obligations.

When their use is necessary for the purposes of our legitimate interests and our interests override your data protection rights (our legitimate interests include research and development of products and services related to our products).

When it is necessary to support, exercise or establish legal claims against you or against a third party. There may be uses that are permitted on other legal grounds. In this case, we will determine the legal basis and inform you as soon as possible from the moment we become aware of this new processing basis.

The legal basis on which the processing of each use of your data is based is stated next to each processing purpose.

3. Limitation of Liability

antonakaki-optics.gr has made every effort to depict the products it has as accurately as possible by displaying photos, descriptions and more specific comments. However, this website may contain errors (typographic, numerical and illustration). antonakaki-optics.gr does not guarantee the accuracy or completeness of the illustrations and descriptions or the reliability of any advice, opinion, statement or other information mentioned or available on this Website.

4. Ownership - Trademarks

Product and company names mentioned herein may be trademarks or trade names of their respective owners. Your access to this website shall not be construed as granting, by implication, estoppel or otherwise, any license or right to use any with symbols that appear on this website, without our prior written consent or that of any third party owner.

5. Payment methods

The payment of the products can be done with absolute security in the following three ways:

I. Bank deposit to the following accounts with beneficiary name AIK & KON/NOS ANTONAKAKI O.O.:

EUROBANK:

account number : 0026.0276.26.0200897527

IVAN: GR4202602760000260200897527

ALPHA BANK:

account number : 664002002012965

IVAN: GR07 0140 6640 6640 0200 2012 965

Piraeus Bank:

IVAN: GR34 0171 9120 0069 1214 5722 854

II. Cash on delivery, giving the amount due directly to the courier.

III. Using credit cards in the secure environment of Eurobank e-commerce.

IV. Through Pay-Pal with absolute security in transactions.

6. Product Shipments

FREE SHIPPING ALL OVER GREECE for orders over €39

With ACS and delivery to all regions of Greece, shipping is Free throughout Greece for orders over €39. In any case, you will be informed by phone before your order is dispatched and you will be sent an SMS to your mobile phone with the shipping code of your package so that you can search for it from the transport company. If your phone does not answer, your order may be delayed until you are contacted.

Shipping charges within Greece for purchases <€39:

General charge regardless of payment method and shipping method, €3.00 per order and for cash on delivery option, an additional charge of €2.50.

Shipping charges to Cyprus regardless of amount:

Shipping by EL.TA post and payment by Bank deposit, credit card, PayPal, €10.00 per order.

Shipping by DHL and payment by Bank deposit, credit card, PayPal, cash on delivery €19.00 per order.

7. Product returns, cancellation, order cancellation

I. You have the right to return the products you purchased within 14 days from the date you placed the order. In this case, you only bear the costs of sending the package in any way you wish, either by post or by courier. Returns are accepted only if the products you wish to return are in the same condition in which you received them, i.e. without their packaging being unsealed or tampered with, together with the legal documents (shipping note or sales invoice or retail receipt) and the packaging that accompanied the product, as well as the gifts that came with it (cleaning spray and cloth). In the event of a product return, your refund will be completed within thirty days of the date we receive the products.

II. In case of cancellation of an order for the purchase of a product that has taken place after completing the corresponding shipping order to the transport company, you will be charged with the shipping amount of the package referred to in paragraph I. The cancellation of the order must be notified by e-mail.

III. In cases of product return, order cancellation or your refusal to receive the product from the courier company, you are obliged for tax reasons - to notify us through a responsible declaration of law 1599/1986 the reasons for your return, cancellation or refusal.

IV. You have the right to cancel an order within 6 hours of the approval of your order, cancellation of the order must be made in writing via email.

V. Sale (>50%) and special order contact lens products cannot be exchanged or refunded. In cases of exchange, our store offers you products of equal monetary value to those you wish to exchange.

8. Product Prices

All prices presented in our catalogs include VAT 24%. These prices refer to the quantities available in our warehouse, while www.antonakaki-optics.gr reserves the right to adjust the prices.

9. Governing Law

All transactions you carry out through www.antonakaki-optics.gr are governed by International and European law that regulates issues related to electronic commerce (Directive 2000/31/EC, PD131/2003) as well as by the Law on the Protection of of consumers (L. 2251/1994) which regulates issues related to distance sales.

10. Offers

Product offers are valid for online and telephone orders only.

11. Glasses warranty

This warranty covers defects in the materials or workmanship of your glasses for the above period of time from the date of original purchase. That is, it covers parts of the frame, arms, frame lenses. Any defects of the above materials during the time the guarantee lasts, will repaired or replaced free of charge. Glasses in need of repair must be accompanied by its warranty, which must bear the seal of the seller, the code and the date of purchase of the watch.

IT DOES NOT COVER damage or knocks caused by the fault of the customer-buyer to the external parts of the glass (glasses-lenses, arms, frame).

IT DOES NOT COVER damages caused by incorrect use of the product or incorrect application of the instructions for use mentioned in the accompanying manual of the manufacturing company, by lack of attention, accident or ordinary wear and tear, intervention by an unauthorized person, as well as damage caused by the use of chemicals (alcohol, acetone, azax, solvents, etc.).

ATTENTION: To avoid wear of the coatings on the lenses of your glasses, we must NOT expose the glasses to high temperatures (fireplace, oven opening, pot with steam, sauna). When the glasses are dusty, first rinse them with warm water and then wipe them with a soft and clean tissue.